AI dashboard for freight forwarders
Your TMS shows only half the picture.
You cannot yet see the information held in Outlook, your call records and the market.
This source of information has dried up.
An example from a large freight forwarder: each transport planner used to make 100 calls a day. With 200 planners, that meant 20,000 daily sources of information, generating 200–500 loads. Today, staff and customers make fewer calls. Spot business has moved to freight exchanges.
Your data is still all there.
TMS, Outlook and call records – combined with online market data. A wealth of data points that no one currently analyses on a daily basis.
SpediPilot connects them in a learning system.
It finds billing gaps, identifies customers at risk of leaving and suggests the next automation opportunity – with an agent mode planned to work alongside your team.
A finding from the pilot deployment
An existing customer.
- Annual revenue
- 430,014 €
- Trips
- 119
- Last order
- 3 weeks ago
- Last phone call
- 185 days
Business continues. The relationship does not. No one in the company noticed – because the evidence is in the phone system, not the TMS.
264 companies, 3,977,493 € in annual revenue
no conversation for over 60 days.
Why your TMS cannot see it
Your TMS knows orders and trips. It does not know who called whom and when, what is in the inbox or what the spot market charges for the same lane. These three sources remain unused in every freight forwarding business.
Imported hourly from the phone system.
With pre-filtering and individually documented exceptions.
What the market charges for the same lane.
From the TMS – orders and trips, nothing else.
Tasks that close themselves
A task disappears when the problem is resolved – not when someone clicks “done”. The finding “This customer generates revenue, but no one speaks to them” disappears as soon as someone calls them. The call is imported automatically from the phone system. No one has to confirm anything. No one can clear the list by clicking through it.
Task list
- created because someone adds it
- disappears with a click
- cleared by ticking boxes
- silently goes out of date
Data-based finding
- created because the data warrants it
- disappears when the figure changes
- cleared when work gets done
- recalculated every night
On the first email import, two companies with combined annual revenue of around 227,000 € were removed from the list “Revenue without contact”. Not because someone had ticked them off, but because email exchanges appeared that the system had not previously seen. The finding was simply no longer true.
This applies to findings derived from data – declining customers, gaps in contact, unknown phone numbers and pricing gaps. A follow-up created manually by a salesperson must also be closed manually.
What the figures mean financially
Three opportunities from the pilot deployment. Each figure comes with its calculation – presented separately, not added together.
Declining customers
Annual margin
151 customers
2,653,019 € in volume
Method: Customers with at least 5,000 € in revenue in previous months whose volume fell by more than 40% in the last quarter; margin extrapolated to a full year.
Pricing gap
Annual margin
216 customers
9,795,625 € in volume
Method: Revenue earned below the median margin for the lane; the difference to the median.
Account growth
Annual margin
57 customers
759,355 € in volume
Method: Existing customers with at least 20,000 € in revenue and no more than two lanes; one additional lane per customer.
Purchase volume across 6,748 trips more than 60 days old with no supplier invoice recorded.
in tied-up capital – a 29.8-day gap between customer and carrier payment terms.
We do not replace your TMS. We see what it cannot.
TMS providers are adding AI themselves: an on-screen copilot, document reading, status updates from a sentence and automated portal tasks. That makes sense – and it serves a different purpose.
Belongs in your TMS and stays there
Order entry from documents, route planning, status updates, notifications and portal tasks.
We analyse your whole portfolio
Which customers are declining, where margins are eroding and which lanes cost too much to buy. Every night, without prompting, across your entire customer base.
A copilot speeds up the process already in front of you. We show you the order you are about to lose.
in missed credit notes and billing errors identified – in the first 7 days, at a freight forwarder with just 5 transport planners.
And that is just one finding – issues that do not show up in management accounts. There are hundreds: missed follow-ups, price discrepancies, lost customers and untapped opportunities.
Edin Salkic · LogiX GmbH, Kufstein
How the AI works
RAG with your data – plus analytics that cannot hallucinate
SpediPilot combines two approaches – using the right one for each task.
Answers from your own data
The system answers questions such as “What is happening with customer X?” using retrieval-augmented generation. It retrieves the relevant orders, emails and call notes from your database and builds its answer from them – each statement includes a source reference, traceable to the original record. Answers come from your business, not the model’s general knowledge.
Figures that do not hallucinate
The system calculates risk scores, margins, revenue trends and billing gaps deterministically from your data – conventional analytics with fixed rules and thresholds, without AI estimates. AI explains the results in plain language, but cannot invent the figures themselves.
Analysis is proactive too: the system does not wait for your questions – it provides alerts, scores and a weekly report.
Understand market data rather than relying on gut feeling werden
Our market intelligence system combines historical and current European transport market data and prepares it for AI-supported analysis.
Already integrated
700,000+
historical daily lane values since 2024 – the basis for analysing individual transport lanes such as DE → IT, AT → DE or PL → DE.
Also available separately
Market Intelligence is also available without the other modules: a dedicated API lets you integrate market data directly into your TMS, BI tool or your own AI.
Live TIMOCOM market prices – directly in SpediPilot
SpediPilot connects to TIMOCOM Price Insights: current market prices for each lane appear alongside your own margins, so you can see at a glance where you are operating above or below market rates.
Live market prices by lane
Market prices from TIMOCOM Price Insights, alongside your actual margins for each lane.
Bring Your Own Key
Your own TIMOCOM account and contracts – your data stays with you. As with AI, you use your own key.
Loads and vehicles from the TIMOCOM freight exchange
Freight and vehicle capacity offers directly in SpediPilot – in preparation.
TIMOCOM is a trademark of TIMOCOM GmbH. Market data is accessed through your own TIMOCOM account.
Four figures show you what the market is doing
Each lane receives four daily scores from 0 to 100. They do not tell you what a trip costs – they show whether conditions are working for or against you.
Market pressure
How tight is the market on this lane? Signals from both countries are combined into one score, calculated historically from 2024 onwards.
Cost pressure
What is happening to costs? Diesel price trends over the last 7 and 30 days, crude oil prices and price differences between origin and destination countries. A rising score means higher purchasing costs.
Capacity pressure
How scarce is vehicle capacity becoming? Public holidays, school holidays and HGV driving bans in both countries. The score rises before capacity becomes scarce – not just when a carrier cancels.
Risk pressure
How stable is the wider environment? Transport sector insolvencies, industrial production and business sentiment. Shows whether the market around you is changing.
Summarised as a traffic light
- Calm — normal market conditions
- Monitor — keep an eye on price trends
- Tight — secure capacity early
These are market pressure indicators, not freight rate forecasts. They describe your purchasing environment – fuel costs, calendar effects and economic conditions. The price of an individual transport movement still depends on your negotiation.
Modules
What each module does
Operational modules first. Anything not yet ready is labelled “In development”.
AI customer radar
Automatically identifies falling revenue, margin issues, missed follow-ups, billing gaps and opportunities for each customer – enriched with market data.
Declining customers
Early warnings of falling revenue, changing booking patterns and quiet customer attrition – before the customer leaves.
Telephony module
Summarises call notes and transcripts and identifies gaps in contact and escalations.
Email module
Selected shared mailboxes and exports – no unfiltered full synchronisation.
Ask AI
“What is happening with customer X?” – answers include sources you can check at any time.
Prospecting module
Identifies suitable prospects based on your strengths, lanes and market data – including a prioritised contact list.
Customer win-back
Lists of lost customers to re-engage, with relevant talking points, reasons to get in touch and timing.
Transport planning assistant
Suggestions, not automatic decisions: suitable carriers, price ranges, lane experience and risks.
AI case management
Organises complaints, damage claims, delivery delays and price discrepancies, including draft replies.
Customers going to tender
Tender signals from emails, calls and booking behaviour.
The system keeps learning – towards agent mode
Over time, SpediPilot identifies and suggests the next worthwhile automation step for your freight forwarding business. In future, an agent mode is intended to carry out clearly defined routine tasks independently – alongside your team, not instead of it.
Connect your TMS – even without an interface
Whatever TMS you use, there is a way to connect your data – from a modern MCP interface to a simple CSV upload.
MCP
Modern AI interface: connects your system directly for AI access.
Lobster / EDI
Already using Lobster? We connect to your existing integration setup.
Make.com
Does your TMS provide exports or reports? We automate the import – without a native API.
FTP upload
Does your TMS save files to an FTP server? We collect them automatically.
CSV upload
Works with any TMS: manual CSV/Excel upload through a simple form – sufficient for customer radar and the weekly report.
We establish the right connection method in our initial meeting – the TMS details you provide on the waitlist help us prepare.
Trust and operations
Clear rules, clear boundaries
Role-based access down to the database
Management can see everything; departments see their own data. The AI question interface cannot bypass these boundaries.
Email analysis with pre-filtering
Changes require a reason, and exceptions are individually documented – no unfiltered full synchronisation.
No metrics calculated in the browser
Every figure is validated in the backend and identifies the analysis it comes from.
EU hosting, dedicated database instance
Runs in the EU on your own database instance – with guaranteed deletion and a full data export when the contract ends.
Your own AI contract
Use your own AI provider (OpenAI (ChatGPT), Anthropic (Claude), xAI (Grok) or LangDock) under your own contract – no markup on AI usage, and your key is stored server-side.
We produce your first analysis before you sign anything.
You provide an extract from your TMS. We give you a list of customers who generate revenue but whom no one is speaking to – with names, revenue and the date of last contact.
Request your first analysisPricing
Clear packages
One-off setup, monthly running costs. Price ranges depend on data volume.
Basic
All amounts excl. VAT.
- Initial customer and contact import
- 12 months of orders
- Basic reports and AI summaries
- Up to 5 users
Plus
All amounts excl. VAT.
- Includes 5 modules of your choice (e.g. customer radar, case management, email, telephony, prospecting)
- 24 months of order data, quotes and complaints
- AI case management and weekly report
- Up to 15 users
Enterprise
All amounts excl. VAT.
- Dedicated environment, multiple sites
- Complex access controls and integrations
- Higher service levels
- Always EU cloud hosting – no on-premises hosting
Waitlist benefit: The price at the time you join is locked in for you.
Frequently asked questions
What managing directors usually ask first
Waitlist
Reserve your start slot
We onboard 1 new freight forwarder per month, with personal support for every rollout. Join the waitlist to lock in the current price at the time of registration.
Your start slot is confirmed once the contract is concluded and the down payment of 50% of the setup fee is made on order (payment within 7 days, credited in full towards setup).